FAQ Q1.Can I have a sample order for Led Solar Flood Light? A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time? A: Sample needs 1-2 days, mass production time needs 1-2 weeks for order quantity more than.
Q3. Do you have any MOQ limit for the led light order? A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days toarrive. Airline and sea shipping is also optional.
Q5. How to proceed with an order for led light? A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places a deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product? A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. Do you offer a guarantee for the products? A: Yes, we offer 2-5 years warranty on our products.
Q8.How to deal with the faulty? A:Firstly, Our products are produced in a strict quality control system and the defective rate will be less than 0.2%.Secondly,during the guarantee period, we will send new lights with new orders for small quantities. For defective batch products, we willrepair them and resend them to you or we can discuss the solution including re-call according to real situation.
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